The policy of BBalanced Wellness

PRICING

All Prices are subject to change without notice.

PAYMENT

We accept Cash. I also accept Venmo, CashApp.

SICK OR ILL

I do not massage those who are sick, appear to be coming down with a cold or the flu, or those around them who are ill. I see a lot of different people, all with varying immune systems, so I can not put another in danger. If you arrive for your appointment, obviously ill, I will terminate the appointment, and payment is required. If notice is given prior me leaving my house -> there is No Charge. If I show up and someone is sick, full amount is due.

Masking: We require masking only if the client presents with allergies or “getting over a cold” or excessive coughing/sneezing.

BEHAVIOR

Therapies are strictly therapeutic, and no other services shall be rendered. "Happy Endings" are not appropriate and will not be tolerated. The session will conclude with FULL payment, no refunds, as any discount will be voided, and full price will be charged if any sexual requests/suggestions are made. Thank you for your understanding in this matter.

COURTESY REMINDERS

Clients are responsible for remembering their appointments. Please refer to our Cancellation or No Show policy for applicable fees. We may notify clients of upcoming appointments via text message, email, or telephone call; however, this is a courtesy and should not be relied upon. 

LATENESS

All scheduled sessions begin and end on time. Appointment times have been arranged specifically for you. If you arrive late, your session may be shortened to accommodate the following appointments. Depending upon how late you arrive, your therapist may determine there is not enough time remaining to start a treatment. Regardless of the length of the treatment actually received, the client is responsible for the full scheduled service price.
If the therapist starts late, discretion will be used, and either the time will be extended, a free add-on will be offered, or a discount will be given.

CANCELLATION OR NO-SHOW

Cancellations/Reschedules require a 24-hour notice.
Same-day (24 hours or less) cancellations/reschedules will be charged 50% of the scheduled service price.
In the event of an emergency, any notice is appreciated. Fees may or may not apply for emergency cancellations and are at the discretion of BBalanced Wellness.

In the event of a NO SHOW (IE, no confirmation of my text, filling out required documents, etc.), the client will be charged the full scheduled service price, and must be paid before booking again.